ADMS 2511 Lecture Notes - Lecture 2: Business Process, Accounts Payable, Thomas Friedman

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2. 1 role of business processes and business process reengineering, management and improvement. Business process is a collection of related activities that produce a product or a service of value to the organization, its business partners, and/or its customers. A process uses inputs and resources to produce outputs, and its activities can be measured. Cross-functional processes happen in multiple areas of an organization, such as product development, which involves design, engineering, manufacturing, marketing, and distribution. An organizational strategy is a planned approach that the organizations takes to achieve its goals and its mission statement. Competitive advantage is an advantages over competitors in some measure such as cost, quality, or speed; it leads to control of a market and to larger-than-average profits. Often, effective use of it is needed to operationalize an organization"s strategy. Table 2. 1 from our text p. 32 give us examples of business processes in several functional areas:

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