ADMS 2400 Lecture Notes - Lecture 12: Informal Sector, Casual Friday, Customer Service

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: Janet Boekhorst

Document Summary

The shared social knowledge within an organization regarding the rules, norms and values that shapes the attitudes and behaviors of its employees. The degree to which employees agree about how things should happen within the organization and behave accordingly. High level when employees definitely agree about the way things are supposed to happen within an organization (high consensus) and when their subsequent behaviors are consistent with those expectations (high intensity) Strong culture serves to unite and direct employees. Weak culture exists when employees disagree about the way things are supposed to be or what is expected of them, there is nothing to unite or direct their actions and attitudes. Allows employees to identify themselves with the organization attracts and retains similar kinds of employees, thereby. Facilitates desired behaviors among employees limiting diversity of thought. Can be too much of a good thing if it creates extreme behaviors among employees.