ADMS 1000 Lecture Notes - Lecture 9: Tacit Knowledge, Achievement Orientation, Reinforcement

• School: York University
• Department: Administrative Studies
• Course: ADMS 1000
• Professor: Indira Somwaru

Document Summary

Learning and decision making: knowledge and expertise, methods of learning, training and knowledge transfer, models of decision-making, decision making biases and problems. Methods of learning: employees learn explicit and tacit knowledge through reinforcement (rewards and punishment), observation, and goal orientation (predispositions). Reinforcement: we have a tendency to repeat behaviors that result in consequences we like. Operant conditioning: we learn by observing the link between our voluntary behavior and the consequences that follow it: condition that precedes behavior (antecedent) action performed by employee (behavior) result that. Four contingencies of reinforcement: four contingencies of reinforcement: positive reinforcement, negative reinforcement, punishment and extinction. Positive reinforcement: occurs when a wanted outcome follows a behavior (desired behavior). Negative reinforcement: occurs when an unwanted outcome is removed or avoided following a behavior (desired behavior). Punishment: occurs when an unwanted outcome follows a behavior (undesired behavior). Extinction: occurs when there is the removal of a wanted outcome following a behavior (undesired behavior).