BU432 Lecture Notes - Lecture 1: Rieti
Document Summary
Chapter 1: the job of the general manager. The ge(cid:374)eral (cid:373)a(cid:374)ager"s jo(cid:271) is to (cid:272)reate value of the e(cid:374)terprise. You (cid:374)eed to re(cid:272)og(cid:374)ize e(cid:373)ergi(cid:374)g opportunities and challenges, prepare a response, and ensure the success of whatever plan of action you decide upon. Fu(cid:374)da(cid:373)e(cid:374)tal co(cid:373)po(cid:374)e(cid:374)ts of the gm"s job: setting direction, creating strategy, implementing change, assessing performance, assessing performance. Our assessment of organizational performance is based on two sets of measures: a) operating performance - quantitative measures of financial and market performance b) organizational health - qualitative measures such as management and work enthusiasm. Operating performance / org. health are both positive. Strategy will be a question of fine tuning and taking further look into the future. People enjoy their work but collectively are performing inadequately in terms of market/financial standards. Happy employees will not want to face the prospect of making uncomfortable changes to improve performance. Business is achieving its operating objectives at the expense of organizational health.
