BU398 Lecture Notes - Lecture 5: Assertiveness, Cooperativeness, Role Conflict
Document Summary
Cooperativeness: the degree to which one party attempts to satisfy the other party"s concerns. Assertiveness: the degree to which one party attempts to satisfy his or her own concerns. Team members can reduce conflict using the following tactics: Develop multiple alternatives to enrich the level of debate: work with more, rather than less, information, debate on the basis of facts, share commonly agreed-upon goals, maintain a balanced power structure, resolve issues without forcing consensus. The least effective power bases are the ones most likely to be used by managers: coercive, legitimate, reward, easiest to implement. Individuals may hold more than 1 power base at the same time. Effective leaders use referent and/or expert power. Individuals or groups have differing values, goals, and interests. Performance outcomes are not clear and/or objective. Structural change: responsibilities are changed and power bases shift. Management succession: generates uncertainty, discussion, and disagreement. The more political employees see an organization, the lower their satisfaction.
