BU354 Lecture Notes - 360-Degree Feedback, Job Analysis, Job Performance
Document Summary
Performance management is a process encompassing all activities related to improving employee performance, productivity, and effectiveness. It includes goal setting, pay for performance, training and development, career management, and disciplinary action. The foundation to performance management is performance appraisal. The performance appraisal process should also link performance criteria to current strategic objectives and implementation plans. Appraisal results provide information with which promotions and salary decisions can be made. Allows the opportunity to review each employees work-related behavior, reinforce the good things. Appraisals sometimes fail because employees are not told ahead of time exactly what is expected of them in terms of good performance, irrelevant, subjective, unrealistic, bad judgment on ratings. Step 1: defining performance expectations most employees require much more clarification of their performance expectation and how these contribute to the organization"s overall results. Be specific like, no more then 10 complaints a year.
