BU288 Lecture 4: Values (2)
Document Summary
Organizational commitment: organizational commitment is an attitude that reflects the strength of the linkage between an employee and an organization, affective commitment, emotional attachment. "want" to stay: good for companies, leads to organizational citizenship behaviour (behaviours outside of job description, continuance commitment, the costs that would be incurred in leaving an organization and the lack of alternative employment. "need" to stay: normative commitment, a feeling of obligation to an organization. Three-component model of organizational commitment: affective commitment. Downside of organizational commitment: high levels of commitment have been implicated on unethical and illegal behaviour. Job satisfaction has a number of consequences: absence from work, turnover, performance, organizational citizenship behaviour, customer satisfaction and profit. Issues of fairness affect both what people want from their jobs and how they react to the inevitable discrepancies in organizational life: there are three basic kinds of fairness, distributive fairness, procedural fairness.
