BU208 Lecture 8: Composition
Document Summary
Why is it important to learn to write informative and positive. Informative and positive good news messages are written routinely in daily business interactions. Not expecting any resistance from the recipitant. Bringing up something you talked about earlier. Confirmations should be brief and clear about what oral information is being confirmed. Attached is the meeting schedule we discussed earlier today . Adjustments and responses to complaints are necessary documents. When writing an adjustment (a positive reponse to a claim) Offer the good news in the first sentence. Do not mention the process required to reach the decision. Mmeant to build respect and good feelings. Congratulatory: give any good news and summarize the main points, give details, clarification and background, present negative elements as positively as possible, explain any reader benefit, use a goodwill ending that"s positive, personal and forward looking. To give the reader information or good news, or to reassure them.
