BU121 Lecture Notes - Criterion Validity, Human Resource Management, Job Evaluation
Document Summary
Providing quality goods and services they have to care about their work and the business. Encouraging innovation and creativity: employees have to be committed to do so. Key chapter concepts: managing human resources and labour relations. Human resource management process: job analysis and design planning and forecasting job analysis* Recruitment and selection: find a pool of people that you can choose from (pool of people are recruitment, selection is the ones you choose, should be the best: training and development. Selection methods must show results, makes them be valid, reliability is a matter of consistency. Training is making them have the basic skill sets, development is developing their potential: performance planning and evaluation. After training/development, have to evaluate their performance through planning and evaluation. Have to pay them well for them to be committed: compensation and benefits. Labour relations in a unionized environment: labour movement and negotiations. Laws employment equity: employment laws encourage diversity and prevent discrimination.
