BU121 Lecture Notes - Lecture 8: Global Reporting Initiative, B Lab, Biomimetics
Document Summary
Service vs. manufacturing: both transform raw material"/ inputs into nished goods, but in. Raw material"/input is person with unsatis ed need or possession that requires care. Service is performed, not produced - how is important. Focus on process as well as outcome. Judged on quality of work and service. Intangible - experience key/customized - affects process and layout, and can"t be stored-inventory. Extent of contract affect operations and customer relationship. If too low expensive to add later, and in short term turn away customers or outsource at lower margins. Seasonability - shift demand and capacity requirements by pricing. Low contact - set capacity to average demand. High contact - set capacity at peak demand. Development that meets the needs of the present without compromising the ability of future generations to meet their needs - un world commission on environment and. Sustainability sweet spot - place where corporate and societal interests intersect - a new way to measure the bottom line.
