Psychology 2660A/B Lecture Notes - Lecture 15: Conflict Management, Job Design, Reward System
7 Oct 2015
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Chapter 9: teams and teamwork. Non- groups : shared (complementary) duties/responsibilities, clear boundaries (in- group vs. out- group, common goal, differentiated roles, interdependence. Tasks, goals, outcomes: perception of being a group, formal (established by the organization, intended to serve organizational objectives. Informal (develop apart from formal structure: may serve organizational or personal objectives. The co- existence of formal and informal groups was first observed in the hawthorne. Studies (e. g. , bank- wiring observation room) Norms (conformity and compliance) Group cohesion: two types of group norms, descriptive (what most people do) E. g. , wear jeans (or suit and tie) to work: prescriptive (beliefs about what people should do) E. g. , show up for meetings on time: norms are enforced in various ways, direct pressure (compliance) E. g. , binging in the bank wiring room: subtle (indirect) pressure (conformity) Based on our powerful need to belong and be accepted. Social loafing: ss participated in a study where they were asked to make perceptual judgments (e. g. , line length)
