Psychology 2036A/B Lecture Notes - Lecture 5: Health Professional, European Cooperation In Science And Technology, Jargon

• School: Western University
• Department: Psychology
• Course: Psychology 2036A/B
• Professor: Yves Bureau

Document Summary

Basic models of interaction (szasz and hollender, 1956) Information-giving patients are generally dissatisfied -> want more information takes up 1 in 20 minutes of appointment. Participation more satisfaction and better recovery when patients get amount they want. Participation more satisfaction and better recovery when patients get amount they want patient-physician mismatch can be harmful. General patient satisfaction primarily a function of the quality of the physician-patient relationship. Malpractice claims linked the patient dissatisfaction and poor patient-physician communication (ie. misleading patients, not providing sufficient dialogue, etc. ) Physician behaviours contributing to faulty communications inadequate rapport-setting interrupting too early. Use of medical jargon non-discrepant response -- patient level multilevel explanations -- educate patient. Time factors effective communication = more indicative of patient devotion than length of visit patient centered -- more open-ended qs doctor centered -- qs with brief answers some research suggests more patient satisfaction when longer visits, smaller patient volume.