Management and Organizational Studies 3344A/B Lecture Notes - Operant Conditioning, Blue-Collar Worker, Performance Appraisal
12 Dec 2012
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Reinforcement: indirect or direct feedback form the job performance, not the same thing as punishment, positive reinforcement. Taking away something to reinforce the behaviour. Nagging you until you do the behaviour. Practice: increases familiarity with the task, repetitive practice. Ideal for motor skills (massed practice: distributive practice. Repeat aspects of a job (learn a bit at a time) Anderson"s (1985) three phases of skill acquisition: 1st: declarative knowledge. Memorizing the facts (what you need to know) More likely to be able to memorize: 2nd: knowledge compilation. Know what you have to do and still learning: 3rd: procedural knowledge. Able to do skill and other tasks. Competitive edge from reduced time for products/services. Train in team work and streamline methods: (2) innovation strategy. Develop products or services different from competition. Trying to think of something new that your competition doesn"t have: (3) quality-enhancement strategy. Offer better product or service: (4) cost-reduction strategy. Assessing training needs: three steps: (1) organizational analysis.
