Management and Organizational Studies 2275A/B Lecture Notes - Lecture 7: Social Identity Theory, Fundamental Attribution Error, Operant Conditioning

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2275A/B
• Professor: Philip King

Document Summary

The more knowledge and skills that are possessed, the more likely they are to make accurate and sound decisions. At kp mg , the concern is that less experienced employees will lack the knowledge based needed to make the right decisions. It takes a very long time to become proficient at most complex jobs. Firms want to figure out how to improve learning and decision-making. In a typical workplace, there is a distinct difference between novices and experts. E mployees learn two basic types of knowledge: e xplic it k nowledg e is knowledge that is easily communicated and available to everyone. It is what is companies teach during training sessions. 90% of org anization knowledg e occurs in tac it form. You cannot easily explain this type of knowledge. It is hard to build a high level of tacit knowledge without sufficient explicit knowledge to build off.