Management and Organizational Studies 2181A/B Lecture Notes - Lecture 7: Tacit Knowledge, Fundamental Attribution Error, Social Learning Theory

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Ellen Choi

Document Summary

Learning- relatively permanent change in an employee"s knowledge or skill that results from experience. Decision making-process of generating and choosing from a set of alternatives to solve a problem. Expertise-knowledge and skills that distinguish experts from novices: research shows difference between experts and novices are a function of learning. Explicit knowledge-knowledge that is easily communicated and available to everyone (ex. Tacit knowledge- what employees can learn through experience, not easily communicated, and is the most important aspect of what we learn in organizations. Contingencies of reinforcement: 4 specific consequences used by organizations to modify employee behavior: +ve reinforcement- +ve outcome follows a desired behavior (most common type of reinforcement, ex. Schedules of reinforcement: timing of when contingencies are applied and removed. Continuous reinforcement: specific consequence follows each and every occurrence of a desired behaviour (may be considered the least long lasting) Fixed interval- reinforcement occurs at fixed time periods, length of time between reinforcement periods stay the same (ex.