Management and Organizational Studies 2181A/B Lecture Notes - Lecture 4: Customer Satisfaction, Job Satisfaction, Collectivism

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Tony Francolini

Document Summary

Values: a preference or belief in how we should/should not behave. Values are very general, and not everyone holds the same values. Can differ based on generations, religions, or social classes. Contrasting experiences can impact values: traditionalists 1922-1945, baby boomers 1946-1964, gen x 1965-1980, gen y (millennials) 1981-2000. Gen x/y have a tendency to value money, status, and rapid career growth. See work as less central than baby boomers, value leisure and work life balance: most people value respect but this means 2 different things for baby boomers versus gen x/y. How people perceive work depends also on culture: Japan perceives work as a central life interest this is called high work centrality. Those with higher work centrality said they would continue to work despite wealth. Power distance: extent to which society accepts an unequal distribution of power. Masculinity vs. feminity: masculine cultures define gender roles, feminine societies accept fluid.