Business Administration 1220E Lecture Notes - Lecture 10: Job Satisfaction
17 May 2018
School
Department
Professor
Power
Power: ability to mobilize resources to accomplish the work of the organization
•
Sources of Power
Reward Power
Able to control rewards that someone wants
•
Coercive Power
Able to punish someone
•
Legitimate Power
Having the right to influence another
•
Based on position
•
Referent Power
Well liked by other and has personal qualities that are admired
•
Expert Power
Having relevant information/knowledge another person does not have
•
Influence
Types of Influence
Retribution
Relies on coercive and reward power
•
Explicit/implied threat to either impose a punishment or withhold a reward if
the request is not obeyed
•
Best when:
Significant power imbalance in power between manager and subordinate
○
Commitment and quality are not important
○
Resistance is likely anyway
○
•
Benefits
Drawbacks
Effective in producing
desired behavior
immediately and to exact
specifications
•
Creates resentment, resistance to future
requests
•
Requires escalation of threats over time to
maintain same level of pressure
•
Reduces target's levels of
commitment/creativity
•
Only in crisis or as a last resort when other strategies fail•
Reciprocity
Based on reward power•
Works to satisfy the interests of both parties•
Direct form: negotiate in which parties bargain over the transaction until
compromise
•
Indirect form (ingratiation): either party grants favors to incur social
debts/obligations that can be called upon when help/support is needed
Agreeing to work overtime in exchange for time off later
○
Doing small favors for a boss to get a longer lunch break
○
•
Best when:
Parties are mutually dependent
○
Each has resources desired by the other
○
Parties have time to negotiate
○
•
Benefits Drawbacks
Generates compliance
without
resentment/resistance
•Tends to create in instrumental view of the
workplace
•
Encourages people to believe that every request
made of them is open for negotiation
•
Only will do what is asked if something is offered
in return
•
Reason
Based on expert and referent power•
Manager argues that compliance is warranted because of the inherent merits of
the request
•
Best when:
Parties have an ongoing relationship, common goals/values, and mutual
respect
○
•
Benefits Drawbacks
Higher levels of compliance and internalized commitment•
Reduces the need for supervision/control•
Increases subordinates levels of initiative and creativity•
Highly effective, and job satisfaction•
Considerable
time is required
to develop
necessary
relationship and
trust
•
Bringing Power and Influence Together
Power alone cannot bring about change. Power must be converted into
influence
•
•
Understanding Power & Influence
What types of power are present? Who has it?•
What type of influencing strategy would work best?•
Do the conditions exist to use it?•
What types of power should/can the decision maker use?•
Power & Influence
40
Business Administration 1220E Full Course Notes
Verified Note
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Document Summary
Power: ability to mobilize resources to accomplish the work of the organization. Well liked by other and has personal qualities that are admired. Having relevant information/knowledge another person does not have. Explicit/implied threat to either impose a punishment or withhold a reward if the request is not obeyed. Significant power imbalance in power between manager and subordinate. Effective in producing desired behavior immediately and to exact. Requires escalation of threats over time to immediately and to exact specifications. Requires escalation of threats over time to maintain same level of pressure. Only in crisis or as a last resort when other strategies fail. Works to satisfy the interests of both parties. Direct form: negotiate in which parties bargain over the transaction until compromise. Indirect form (ingratiation): either party grants favors to incur social debts/obligations that can be called upon when help/support is needed. Agreeing to work overtime in exchange for time off later.
