SOC101Y1 Lecture : Interaction, Symbolic Interactionism
Document Summary
Interaction is face-to-face communication among people who act and react in relation to one another. An interaction order is a system of face-to-face relations organized by status. A status is a recognized position in a social interaction. Emotion management involves people responding appropriately to the situations in which they find themselves. Women and middle class people have to suppress their feelings more often than men and higher class. Emotion labour is emotion management that one does as part of one"s job and for which one is paid. (eg. teacher, sales clerk, airline attendants) Attended flight attendant school in florida for delta airlines. Women are required to do much more emotion labour than men. Women and minorities lack: status shield: a social status that protects its owner from the negative emotions or actions of another. Women use their emotions (like laughter) as a resource to show appreciation for the speaker and to contribute to the interaction.
