MGFC10H3 Lecture Notes - Lecture 4: Interpersonal Communication, 360-Degree Feedback, Nonverbal Communication
Document Summary
Communication: the process by which information is exchanged between a sender and receiver. Interpersonal communication is the exchange of info between people. Effective communication: communication whereby the right people receive the right information in a timely manner. Chain of command: lines of authority and formal reporting relationships. Downward communication: information that flows from the top of the organization toward the bottom. Upward communication: information that flows from the bottom to the top. Horizontal communication: information that flows between departments or functional units, as a mean of coordinating effort. Informal communication can be either beneficial or detrimental to an organization. Filtering: the tendency for a message to be watered down or stopped during transmission. Upward filtering occurs because employees are afraid the boss might use their information about them, downward filtering is due to time pressures or lack of attention to detail.
