SOC227H5 Lecture Notes - Lecture 10: Lean Manufacturing, Scientific Management, Customer Retention
Document Summary
Soc227: sociology of work occupations final study guide. Material covered: sessions 6-12 (ch 6, 7, 8, 9, 10, 11, 12, 14) Part a: 3 short essay questions (must answer) 15 marks each. Chapter 6 & 7 work and gender, work satisfaction (also work satisfaction in relation to gender) Chapters 11 & 13 unionism, work values & work orientations. Chapter 14 stress (also in relation to alienation) Part b: 1 long essay question 40 marks: in soc227 you learned about three types organizational structures. Give reasons for your answer: a corporation has been contracted to assemble and sell handsets for blackberry, and is setting up two divisions in toronto as follows: Division 1 will be comprised of employees who focus on sales, service, and market research. Some employees will be responsible for researching what potential customers want in a blackberry product using focus groups and telephone surveys, and will be relaying this information to sales people and product engineers.
