CCT324H5 Lecture Notes - Lecture 6: Hierarchical Organization, Job Satisfaction, Work Unit
10 May 2020
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Power & politics: power is the ability to enforce the desired action, formal power, coercive power, power that is based on fear, reward power, power based on the ability to provide benefits or rewards to people. Legitimate power: power based on relative position in the organizational hierarchy, personal power, expert power, power based on a person"s experience and knowledge, referent power, you like the person and enjoy doing things for them. Commitment: the person is enthusiastic about the request and carries the task out, 2. Compliance: the person goes along with the request grudgingly, putting in minimal effort, 3. Locus of control: the degree to which people believe that they have control over the outcome of events in their lives, as opposed to external forces beyond their control, developed by julian rotter. Influencers: consistency/commitment, we are more likely to comply with the request which leads to actions that are consistent with our previous actions and commitments, small sign, big sign.
