PSY 3121 Lecture Notes - Lecture 9: Kinesics, Nonverbal Communication, Eye Contact

• School: University of Ottawa
• Department: Psychology
• Course: PSY 3121
• Professor: Marytheresa Howard

Document Summary

Assertiveness: a type of behaviour that makes you get what you want from other people. Ignoring shy and stuttering co-worker: manager talking fast that confuses workers. Disadvantages: loose confident, undervalued, don"t get to contribute enough. Office setting (aggressive behaviour: yelling, saying what you want, and causing trouble, saying what"s on your mind. Advantages: won"t be used as a door mat, get what you want if you get the cooperation with others. Disadvantages: people react to you aggressively, bring more problems. Assertiveness: with respect but without fear, communicate, adult to adult, tricky to have balance. Rules of assertiveness: honesty: fear stops us from being honest- never as dangerous as you think it is going to be, about what is relevant, stick to your bottom line, make it clear your negotiating on equal terms. Situations: what is up for negotiable and what is not negotiable, repeat yourself instead of getting personal, calmly, firmly, and nicely.