CRM 2307 Lecture Notes - Lecture 12: Call Centre, Bank Teller, Workplace Harassment
23 Jan 2018
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Intimidation: emotional abuse, minimizing, denying, and blaming, using children, economic abuse, male privilege, coercion and threats. Thinking about violence and work: acts of aggression/harassment by bosses, supervisors or co-workers, sexual harassment, lateral or horizontal violence bullying, acts of aggression by predators criminal intent/predatory, acts of aggression/harassment by clients situational, ex. Bank teller as a blockade between man and money: ex. Includes: promise of reward or reprisal coercion, abuse of power/position of trust control, gender based policing of appropriate gender roles, poisoning environment, can be physical, verbal, gestures, online/electronic, not gender specific. Nurses eat their young: older nurses picking on younger, newer nurses, prevalence: from 46-100, roche study: 1/3 of nurses perceived emotional abuse during their last 5 shifts, advisory study: 30% of respondents said disruptive behaviour happened weekly, and. Predatory and/or criminal intent violence at work: where the perpetrator has no relationship to the victim but the killing is either secondary to another crime (ex.
