CMN 2148 Lecture Notes - Lecture 6: Whistleblower, Teddy Bear, Negotiation

• School: University of Ottawa
• Department: Communication
• Course: CMN 2148
• Professor: Rumaisa Shaukat

Document Summary

Causes include power balance, diversity, bureaucracy: perceived conflict. Either one or more parties start to feel that there is something wrong (unfairness, incompatibility). Frustration awareness phase, you just feel like something is wrong. Parties involved can easily personalize the (cid:272)o(cid:374)fli(cid:272)t. (cid:862)e(cid:454)pressed struggle(cid:863) phase. People know it is not just a feeling, there is certainly something wrong: manifest conflict, both parties work on managing/resolving the issue, conflict aftermath. Causes of organizational conflict: personality, differences, disagreements, and unrealistic expectations. Intergroup biases and group norms: dependency or scarcity of recourses, power imbalances, ambiguous goals, jurisdictions, or performance criteria. Conflict dynamics: when a conflict begins, you will see these attributes. Focus on winning, not maintaining their relationships: distorted information, group cohesiveness increases, negative stereotypes of the outsiders, emergent leadership. Forcing the shark image (cid:272)o(cid:373)petiti(cid:448)e st(cid:455)le, (cid:862)(cid:373)(cid:455) (cid:449)a(cid:455) or the high(cid:449)a(cid:455)(cid:863). Not a good strateg(cid:455) for conflict management, but could be used as a last resort: withdrawal the turtle image avoiding issue.