CMN 2130 Lecture Notes - Lecture 3: Daniel Goleman, Social Skills, Uncertainty Reduction Theory
9 Feb 2017
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Document Summary
Emotional intelligence: the ability to monitor one"s own and there people"s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behaviour. Emotional triggers: events or people that consistently set off intense, emotional reactions within us. when triggered, we may experience a range of emotions including anger, frustration, resentment, insecurity, jealousy and defensiveness. Common et"s: exaggerated ego or arrogant behaviour, aggressiveness (physical and verbal, condescension, backstabbing, disloyalty or lying, unashamed incompetence, victim syndrome or deliberate weakness, lack of communication and follow through, avoidance or inconsistent behaviour. Uncertainty reduction theory: charles berger and richard calabrese (1975, states that people often feel uncertainty about others they don"t know, and are therefore motivated to communicate in order to reduce that uncertainty. Information seeking strategies: 1) entry: demographic information (age, gender, etc. , 2) personal: attitudes, beliefs, values, 3) exit: deciding whether they will interact in the future or continue a relationship.
