CMN 1148 Lecture Notes - Lecture 8: Cocktail Party, Active Listening, Information Overload
11 Oct 2016
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Document Summary
It is considered the most important thing in relationships and organizations. Listening: selecting, cocktail party effect: we are drawn to information that we find salient in some way (ex. Someone saying your name in a cocktail party: understanding, context, inference and cognitive complexity (means your bring more variables into your understanding, remembering, value of doodling, responding, role of verbal and nonverbal. Affects development and maintenance of personal relationships. Educational context: students benefit when they practice active listening (trying to process/ understand/ remember) Supportive/ empathic listening builds trust among healthcare providers, patients and clients. Less minutes the doctor spends with patients (15 min) = more lawsuits! Front lines workers benefit financially (tips!) from good listening. Good listening managers= employees like their jobs. Women are perceived as better listenings because they give more feedback. No correspondence of how managers see themselves as listeners and how their employees see them.
