ADM 3319 Lecture Notes - Lecture 3: Uncertainty Reduction Theory, Systems Theory, Nonverbal Communication

• School: University of Ottawa
• Department: Administration
• Course: ADM 3319
• Professor: David Delcorde

Document Summary

Lecture 3 - intercultural communication: culture shock: the u-curve of adjustment. Initial contact: failure to recognize new realities with a continuation of the home culture perceiving the new culture from the point of view of one"s own culture. Initial culture shock: disorientation experienced because of lack of familiarity with day to day cues a disintegration stage. Superficial adjustment: learning to cope, survive, overcoming the negative effects of culture shock (but only in a temporary way) Depression/isolation: a growing awareness of deep cultural differences, a feeling of alienation, lack of fit-in . Reintegration/compensation: development of coping mechanisms and behaviour. Autonomy/independence: an acceptance and a recognition of the value of the differences between home/host cultures. Culture shock theory: the communication process: a two-way process in which the communicators try to achieve a shared meaning. Feedback phase assurance of a common understanding. Encoding translating the message into symbols or words. Decoding the interpretation of the message. Medium the pathway: telephone, letter, email, face-to-face.