ADM 2337 Lecture Notes - Lecture 8: Balanced Scorecard, Central Tendency

• School: University of Ottawa
• Department: Administration
• Course: ADM 2337
• Professor: Catherine Elliott

Document Summary

Greater emphasis on chapters 6 & 7 (~12-13 points) The process of creating a work environment in which people can perform to the best of their abilities. The result of a process in which a manager evaluates an employee"s performance relative to the requirements of his or her job. Uses the information to show the person where improvements are needed and why (not as important, prof doesn"t like the way its worded) Step 1: goals set to align with higher level goals. Step 3: ongoing performance feedback provided during the cycle (most important) Step 6: hr decision making (e. g. pay, promotion) Purposes of performance appraisal: look at figure 8. 2. Managers: dislike having to give negative feedback. Fear of confrontation: find performance appraisals time consuming. Content of formal appraisals comes as a surprise to employees. Performance goals are lacking, unclear or unrelated to the job description.