ADM 2337 Lecture Notes - Lecture 7: Task Analysis, Programmed Learning, Active Listening

• School: University of Ottawa
• Department: Administration
• Course: ADM 2337
• Professor: Catherine Elliott

Document Summary

Training: tends to be more narrowly focused and oriented towards short-term performance concerns. Development: effort that is oriented more towards broadening an individual"s skills for future responsibilities. Canadian organizations spend billion annually on training need to ensure that it is a worthwhile investment. Examine the environment, strategies and resources the firm faces to determine what training it should emphasize (e. g. , new products, new skills, too many workplace injuries?: task analysis: The tasks performed in a job, the steps within each, and the knowledge, skills, abilities required: person analysis: Which employees need training; and their individual learning needs (e. g. , areas for development?) Step 2: design: issues in training decisions: Represent the desired outcomes of a training program. Step 3: implementation: choosing the instructional method: Important of training outcomes: training methods for non-managerial employees. Coaching, job rotations, understudy assignments, special projects, etc. Analytical, problem-solving and critical thinking skills are most important; teamwork.