ADM 2336 Lecture Notes - Lecture 11: Procedural Justice
16 Jun 2018
School
Department
Course
Professor
Trust, Justice, and Ethics
Trust
Trust is
The willingness to be vulnerable…
…Based on positive expectations
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…That the other part has good intentions and actions
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Why do we trust?
Disposition-based trust (new relationships)
Has more to do with trustor
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Trust rooted in one's personality as opposed to careful assessment of
trustworthiness
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Cognitive-based trust (most relationships)
A person is deemed "trustworthy" when they provide evidence of…
Ability
The skills, competencies, and areas of expertise for authority
to be successful in specific area
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Benevolence
The belief that an authority wants to do good for a trust,
apart from any selfish or profit-centred motives
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Integrity
Perception that an authority adheres to a set of values and
principles that the trustor finds acceptable
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Affect-based trust (few relationships)
More emotional than rational
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This is something that happens all the time, it’s a sudden trust
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E.g., "we have both invested so much in this relationship," "we have a
close bond"
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Justice (fairness)
Justice provides behavioural evidence to accesses trustworthiness
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Being treated fairly increases trust in the other party•
Four justice considerations
Distributive
This is when you're making a decision, and the outcome
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How fair are the outcomes of the decision?
Equity□
Equality□
Need □
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Procedural
These are policies that are in place to make decisions
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How fair is the process that was used to make the decision?
Voice (input in process)□
Correct-ability (built-in mechanism to appeal)□
Consistency (consistent across people)□
Bias suppression (neutrality and unbiased)□
Representativeness (considers the needs for all groups)□
Accuracy (based on accurate information) □
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Ex.
You just gotten your midterm back and compare it to one of
your classmates'. You realize that while you both wrote
essentially the same answer to one of the questions, you lost
two points while they lost one point.
What principle is this violating?
Consistency
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After looking at the marking scheme you are convinced that
the TA made a mistake, you tell the professor who says "Too
bad. There is nothing I can do."
What principle is this violating?
Correct-ability
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A professor gives brown-eyed students less time to complete
an assignment,. For no other reason than they have brown
eyes.
What principle is this violating?
Bias suppression
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Distributive vs. Procedural
When outcomes are favourable
Procedures matter less□
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When outcomes are unfavourable
Procedures matter more□
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People easily feel that their outcomes are unfavourable
Focus on procedural justice □
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Interpersonal
This is how people treat you compared to someone else
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How fair is the interpersonal treatment?
Respect
People want to be treated with dignity and sincerity
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Propriety
People do not want to be on the receiving end of
offensive or improper remarks
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Informational
This is when you face problems with communication
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How fairly is the information communicated?
Justification
Explanation of decision-making procedures and
outcomes
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Truthfulness
Honest and candid communications
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Ethics
Are the behaviours of an authority figure in accordance with generally accepted
moral norms?
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Explained by 2 threads
Prescriptive
Actions according to codes and principles
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Descriptive
Research on how people tend to act
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Class 11 - Feb. 15th
Thursday, February 15, 2018
14:33
