ADM 2320 Lecture Notes - Lecture 2: Information Management, Marketing Mix, Competitive Advantage

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This type of marketing focusing on providing customers with benefits that exceed the cost of acquiring the using a product or service while providing a reasonable return to the firm. Firms must offer customers something in excess of that being offered by the competitors. Firms must understand how each aspect of their product/service creates value for customers. How firms compete on the basis of value. The company is always changing the customer"s perception. Every company must monitor the market to make sure that the customers are getting what they want. If customers like the product but want it in a different colour, the company should try to provide that for the customers. Now with social media, a company can have an easier time understanding what their customers really want. Having a good relationship with one customer can benefit the company, they can recommend the company to another friend and keep spreading the good relationship.

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