ADM 2320 Lecture Notes - Lecture 4: Tylenol (Brand), Beautiful Boxer, Alltrials

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Consumer decision process *sketch out the buying decision process & explain each step provide ex. Companies that use these strategies on previous exam: need recognition you as a consumer. Information search you will search for information before you buy. Internal search (inside us our mind, memories) external search: alternative evaluation you have choices; more than 1 product to choose from, & comparing w/ other products & evaluate which product is better. Internal locus of control external locus of control (cid:862)i ha(cid:448)e (cid:374)o (cid:272)o(cid:374)trol, i just ha(cid:448)e to a(cid:272)(cid:272)ept(cid:863) Perceived risks can turn into an actual risks. Risks physiological, performance, psychological, social, financial. I(cid:373)porta(cid:374)t thi(cid:374)g = it"s ho(cid:449) customers perceive the risks of buying. Find marketing strategies: consumer decision rules: compensatory vs. non-compensatory (insert exhibit 5. 2, compensatory: (cid:272)o(cid:373)pe(cid:374)sati(cid:374)g/sa(cid:272)rifi(cid:272)i(cid:374)g o(cid:374)e thi(cid:374)g for a(cid:374)other (cid:894)e(cid:454). O(cid:374)(cid:455)"s laptop is the (cid:373)ost expensive but the processing speed is the highest so we give up price for speed: non-compensatory: not compensating for anything.

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