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ADM 1301 Lecture Notes - Lecture 2: Social Capital

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rosetermite420
7 Nov 2017
School
University of Ottawa
Department
Administration
Course
ADM 1301
Professor
John Palmer

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Document Summary

Stakeholder engagement: efforts by a corporation to understand and involve relevant individuals, groups, or organizations by considering their moral concerns i strategic and operational initiatives. Identify stakeholders and their influence: develop the organizational practices to understand stakeholders, undertake direct contact with stakeholders. Resource dependency theory a stakeholder that supplies a resources can exert some control over it: withholding strategies, stakeholder discontinues providing a resource, usage strategies, stakeholder continues to supply resources but specifies how it is to be used. Influence pathway: when withholding and usage strategies are used by an ally of the stakeholder. Framework for organizations to develop collaborative stakeholder relationships: creating a foundation, organizational alignment, strategy development, trust building, evaluation, repeat the process. Definition: any aspect of a corporation"s organizational arrangement that creates value and facilitates the actions of stakeholders within and external to the corporation. A technique of categorizing an organization"s stakeholders by their influence according to two variables; usually involves plotting them on a two-by-two matrix.

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Related Questions

note: Working managers may complete this exercise based on the practices of their own organizations. Students may complete this exercise based on the practices of a current or previous employer. Instructions 1. Select and describe the boundaries of the system of interest; the term “organization” will be used to refer to this selected system. You may select a team, a department, a small organization (e.g., an office practice), or an entire organization. 2. To familiarize yourself with the criteria, review the section called “Category and Item Descriptions” in the Baldrige Criteria for Performance Excellence available from: www.nist.gov/baldrige/ publications/hc_criteria.cfm 3. The Organizational Assessment Worksheet provides a general description of the criteria category followed by selected questions from the respective 2011–2012 Health Care Criteria for Performance Excellence category. 4. Based on the system selected in question 1, write a brief reply to the selected questions. Briefly describe your organization, including its services; size; geographic community; key patient or customer groups; and current facilities, equipment, and technology, as well as the number of patients or clients it serves. Briefly describe your organization’s key challenges and your organization’s current performance improvement system. How do senior leaders deploy your organization’s vision and values through your leadership system, to the workforce, to key suppliers and partners, and to patients and stakeholders as appropriate? How do senior leaders encourage frank two-way communication throughout the organization? How does your organization conduct strategic planning? Summarize your organization’s action plans, how they are deployed, and key action plan performance measures or indicators. How do you identify patient, stakeholder, and market requirements for service offerings? How do you build and manage relationships with patients and stakeholders to meet their requirements and exceed their expectations at each stage of their relationship with you? What are your key organizational performance measures? How do you use these data and information to support organizational decision making and innovation? How do you assess your workforce capability and capacity needs, including skills, competencies, and staffing levels? How do you address workplace environmental factors to ensure and improve workplace health, safety, and security? How do you design and innovate your work processes to meet all the key requirements? How do you improve your work processes to improve healthcare outcomes, to achieve better performance, to reduce variability, and to improve healthcare services? Provide data for one key measure or indicator of healthcare outcomes that is important to your patients and stakeholders. Provide data for one key measure or indicator of patient or stakeholder satisfaction. Provide data for one key measure or indicator of financial performance. Provide data for one key measure or indicator related to operational performance. Provide data for one key measure related to achieving legal, regulatory, and accreditation requirements. Prioritizing Improvement Opportunities 1. Review the responses to the organizational assessment questions. 2. Note any questions for which you could not provide a response (i.e., the organization does not have a defined process or approach to address the topic of the question). 3. Review the organizational performance results data. 4. Select one or more measures that demonstrate less than desirable results. 5. Select one item from question 2 or 4 as the performance gap for the performance improvement exercise .

Scenario:

Butterfly Corporation where Charles had worked for two yearsafter graduating. He liked his job but the firm was going throughsome rough times. Because the firm was losing money, Douglas, theCEO, set increasingly rigorous performance goals. Charles noticed alot of employees were grumbling about these unrealisticexpectations. He also heard rumors of quality control incidents andother problems.

One day, Charles was called into Douglas’s office. “Hello, Doug.You wanted to see me?” Charles asked.

“Yes, Charles. Come in.” Doug looked grim. After Charles satdown, he began to speak. “Look, you know about the tough times weare in. We are losing money left and right. So far, I’ve been ableto keep this company afloat by drastically making cuts and speedingup production. I guess in all this cost-cutting, there have beenproblems that have come up. A lot of people have called the hotlineto complain about ethical problems, such as employees cuttingcorners to make their quotas. Now I’ve got the board on myback.”

“I’m really sorry, Doug. How can I help?” Charles asked.

“Well, the board requested we perform an ethics audit to makesure everyone is complying with company regulations. As if we don’thave enough to worry about. This is only going to increase ourcosts. Anyway, I want you to lead the audit.”

Charles was stunned. “Me? But Doug, I’ve only been here for twoyears. Shouldn’t you choose a more experienced manager to leadthis?”

Doug shook his head. “We need all our managers to continue doingtheir jobs. I don’t have the time to pull one of them away fromtheir responsibilities just because the board wants us to do anethics audit.”

Charles agreed to lead the audit process. That night heresearched how to conduct an ethics audit. He promised to have arudimentary plan outlining how the ethics audit should be conductedon Doug’s desk for approval the next day. As he researched on theInternet, he became more excited. He spent hours forming objectivesfor the audit, determining the audit’s scope, and defining what hethought should be the firm’s ethical priorities. He created a planfor using focus groups of employees to see what the greatestconcerns were. He wanted to get other stakeholders involved,especially customers. Charles was interested in assessing theoverall corporate culture of the firm. Because Charles knew hisdata analysis skills were not good, he recommended bringing in acommittee of competent coworkers who had been in the organizationfor years and knew the system inside and out. He also developed alist of organizations Butterfly could hire to verify the resultsonce data was collected and analyzed.

The next day, Charles turned in his report and waited while Dougread through it. When finished, he looked up at Charles andfrowned. “Charles, I can see you put a lot of work into this.However, what you have recommended is not going to suit ourneeds.”

“What do you mean?” Charles asked.

“First off, I already told you, I don’t want to remove peoplefrom their jobs to work on this. We’re behind schedule as it is.Also, focus groups of employees and customer feedback? That’s goingto take up time and resources we cannot afford to lose. We’resupposed to be cutting costs, not throwing money . . . simply tocheck our results.” Doug asked that Charles “Revise this and bringit back to me tomorrow” he said.

Initial Posting

As Charles, what options do you have at this point? Your task isto create an ethical response to the task you have been given. Inyour response, consider what successful auditing processes shouldbe in place at Butterfly Corporation. Make recommendations as towhat should be done to encourage an ethical environment.

This analysis should be prepared as a Microsoft™ Word document.There is no minimum or maximum in terms of the word count; however,the response should explicitly address all required components ofthis discussion assignment. The document should be preparedconsistent with the APA writing style (6th edition) and reflecthigher level cognitive processing (analysis, synthesis, and orevaluation).