ADM 1300 Lecture 9: Chapter 9

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: Matthew Archibald

Document Summary

Process of coming up with new ideas and putting them into practice. Systems that allow teams to work with technology. Sustainable innovations- create product and processes that have low environmental impact. Social business innovations- find ways to create business models to address social problems. An alteration of an organization"s environment, structure, technology, or people: an organizational reality, an opportunity or threat. Change agent: person who initiates change n an organization. Educate and communicate- when people are misunderstanding the change. Participation- when resisters have the expertise to make a contribution. Facilitate and support- when resisters are fearful and anxiety-ridden. Negotiation-necessary when resistance comes from a powerful group- make an exchange. Manipulation- when a group"s cooperation is required and endorsement is needed.