ADM 1300 Lecture Notes - Lecture 2: Scientific Management, Theory X And Theory Y, Standard Operating Procedure

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: p

Document Summary

The systematic study of the relationship between people and tasks to redesign the work for higher efficiency. Principles to increase efficiency: for every job develop a science 1. Proper working conditions: carefully select workers with the right abilities to perform the job, train workers to do the job and give them proper incentives to cooperate with the job science, support workers by carefully planning their work. Problems of scientific management: managers often implemented only the increased output side of taylor"s plan. ( do not share increased output with workers. Management: workers could purposely under-perform , management responded with increased use of machines. Frank and lillian gilbreth refined taylor"s methods. (made many improvements to time and motion studies: break down each action in to components, find better ways to perform it, reorganize each action to be more efficient. Henri fayol: division of labour, authority and responsibility, unity of command, line of authority.