ADM 3316 Lecture Notes - Lecture 9: Indigo Publications, Gross Margin, Predictive Analytics

• School: University of Ottawa
• Department: Administration
• Course: ADM 3316
• Professor: Jonathan Clof

Document Summary

Key performance indicators (kpi"s) help organizations understand how well they are performing in relation to their strategic goals and objectives. A kpi can be defined as providing the most important performance information that enables organizations, or their stakeholders, to understand whether the organization is on track or not. Kpi"s serve to reduce the complex nature of organizational performance to a small number of key indicators in order to make performance from intelligence programs more understandable and digestible. This online course reviews the characteristics and importance of creating, categorizing, and assigning kpi"s for tracking intelligence programs. Metrics used to help organizations define and measure progress towards achieving its objectives or critical success factors. Shows our progress in terms of our goals and what business objectives we want to achieve. To be of value it must be definable and measurable. Therefore, use a measuring scale from 0 to 10 (0= poor and 10= excellent).