BUSI 2603U Lecture Notes - Lecture 10: Slot Machine, Organ Transplantation
15 Mar 2017
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Examples of real world queuing systems: commercial queuing systems, commercial organizations serving external customers, e(cid:454). De(cid:374)tist, (cid:271)a(cid:374)k, atm, gas statio(cid:374), plu(cid:373)(cid:271)er , garage : transportation service systems, vehicles are customer or services, ex. Vehicles waiting at toll stations and traffic lights, trucks or ships waiting to be loaded, ta(cid:454)i (cid:272)a(cid:271)s, fire e(cid:374)gi(cid:374)es, elevators, (cid:271)uses . : business - internal service systems, customers receiving service are internal to the organization providing to service, e(cid:454). Judicial process, the er at the hospital, waiting lists for organ transplant or student dorm roo(cid:373)s . Mitigating effects of long queues: concealing the queue from arriving customers, ex. Patient filling out medical history form while waiting for physician: making the customer"s wait comfortable and distracting their attention, ex. Multi - channel, multi - phase: once in line, you have at least two choices (channels) of how to get through the system and at least two stops (phases)
