BUSI 2603U Lecture Notes - Lecture 3: Work Sampling, Learning Curve, Brainstorming
24 Jan 2017
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Document Summary
Reengineering: the fundamental rethinking and radical redesign of processes to improve performance dramatically in terms of cost, quality, service, and speed. Key elements: critical processes, strong leadership, cross-functional teams. Information technology: clean - slate philosophy, process analysis. The systematic study of the activities and flows of each process to improve it. Process strategy determines transformation strategy for an extended period. Flowchart: a diagram that traces the flow of information, customers, equipment, or materials through the various steps of a process. Service blueprint: a special flowchart of a service process that shows which steps have high customer contact. Flow chart - shows the movement of materials. Time - function mapping - shows flows and time frame. Value - stream mapping - shows flows and time and value added beyond the immediate organization. Process charts - uses symbols to show key activities. A visual representation that groups functional areas responsible for different sub - processes into lanes.
