BUS 100 Lecture Notes - Job Satisfaction, Reinforcement, Theory X And Theory Y

• School: UFV
• Department: Business Administration
• Course: BUS 100
• Professor: Kim Milnes

Document Summary

Individual differences among employees: personality, the relative stable set of psychological attributes of a person, agreeableness ability to get along with others, conscientiousness number of things person tries to accomplish. High = fewer tasks, more organized, higher quality. Extent to which people have positive attitude towards their jobs. Sense of accomplishment employees feel from performing jobs well: organizational commitment. An individual"s identification with the organization and its mission. Presumes that workers motivated solely by money. Scientific management = analyzing jobs and finding more efficient ways to do them. Time-and-motion studies = use of industrial-engineering techniques to study every aspect of a specific job to determine how to perform it most efficiently: early behavioural theory. Hawthorne effect = tendency for workers" productivity to increase when they feel they are receiving special attention from management. Strategies for enhancing motivation: reinforcement/behaviour modification, reinforcement = controlling/modifying employee behaviour through the use of systematic rewards and punishments for specific behaviours.