SOCI 102 Lecture Notes - Lecture 11: Rationality, Emotional Labor
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SOCI 102 Full Course Notes
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Document Summary
Learning to understand systematically the world around us. Explanation for events: angry gods and provoked spirits. Solutions to problems: sacrifice to gods, perform rituals to gods. Rationalization is a process of disenchantment of the world. As the world becomes less enchanted & magical, it becomes less meaningful for people: think wedding vows with love and birds vs. pheromones and scientific attraction. Enlightenment leads to erosion of religious authority. Turn to new ideas of science, logic, reasoning, and evidence to make choices. Has changed many aspects of society: natural world is now explained through scientific means, economy now runs with rationalized practices. Service sector jobs: increasing % in canada. Emotional labor: face-to-face contact with the public process of managing feelings and expressions to fulfill emotional requirements of a job whether they are consistent with internal feelings: flight attendants, retail, tutors, servers, nurses.
