REC280 Lecture Notes - Lecture 20: Emotional Labor, The Emotions

• School: University of Waterloo
• Department: Recreation and Leisure Studies
• Course: REC280
• Professor: Karla Boluk

Document Summary

Perception and influence: how does this make you feel, happy anger. Transforming fear, anger and sadness into humour resulting in happiness. Latin word emovere, which means (cid:494)put into movement(cid:495: dawin (1872) -6 basic emotions. Turner and stets (2005) social and biological aspects of emotions are combined: activation of the body system + social and cultural influences. Ones culture can influence the way we show culture. Cognitive psychology- different people often experience different emotions in response to the same objective event. A female emotion may be different to the male counterpart; men react to things differently than women. Teacher couldn(cid:495)t expect the response; could for the travel agent. How are these emotions are managed: hide our emotions, offloading how you really feel behind the stage, by thinking happy thoughts. Typically, no (put on a smile for the job you have required). The emotions that we express are managed and not always real.