AFM341 Lecture Notes - Lecture 2: Inventory Control, Supply Chain, Customer Relationship Management

34 views2 pages
Get certificates to show competency
A firm makes money by taking the inputs and producing a more valuable output
This value may come from suppliers, customers, or employees or from information systems
A non for profit organization may define a business value as how many lives are saved
Business value
as all those items, events, and interactions that determine the financial health
and/or well
-
being of the firm
A business process is a coordinated, standardized set of activities conducted by both people
First look at a business process to determine how value is created
A
value chain
is a chain of business processes for a firm
Inbound logistics are the activities associated with receiving and storing raw materials and
other partially completed materials and distributing those materials to manufacturing when
and where they are needed
Operations are the activities that transform inputs into finished goods
Outbound logistics are the activities to customers
Marketing and sales activities
attract customers and make sales
Service activities
provide support to customers after purchase of product
Primary activities
Firm infrastructure are activities to support the firm such as finance, accounting, and legal
departments
Human resource management
hires and train employees
Technology
activities support value creating activities such as R&D or determine ways to
produce at a lower costs
Support activities
The Value Chain and Accounting Information Systems
AFM 341 Page 3
Unlock document

This preview shows half of the first page of the document.
Unlock all 2 pages and 3 million more documents.

Already have an account? Log in

Document Summary

A firm makes money by taking the inputs and producing a more valuable output. Business value as all those items, events, and interactions that determine the financial health and/or well-being of the firm. This value may come from suppliers, customers, or employees or from information systems. A non for profit organization may define a business value as how many lives are saved. First look at a business process to determine how value is created. A business process is a coordinated, standardized set of activities conducted by both people and equipment to accomplish a specific task, such as invoicing a customer. A value chain is a chain of business processes for a firm. Inbound logistics are the activities associated with receiving and storing raw materials and other partially completed materials and distributing those materials to manufacturing when and where they are needed. Operations are the activities that transform inputs into finished goods. Marketing and sales activities attract customers and make sales.

Get access

Grade+
$40 USD/m
Billed monthly
Grade+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
10 Verified Answers
Class+
$30 USD/m
Billed monthly
Class+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
7 Verified Answers

Related Documents

Related Questions