COMM 100 Lecture Notes - Lecture 13: Conflict Avoidance, Active Listening, List Of Fables Characters
Document Summary
Differentiate between group and team : focus, leadership, and goals. Explain advantages & disadvantages of team research, writing, and presenting. Explain values and dangers of conflict and conflict avoidance. Explain importance of work planning & good meeting management. Teams outperform individuals (al-rawi, 2008), fusing individual talents and energy. No clear definition of a good team, but common traits: active & positive engagement, active listening (see week 1, constructive feedback, mutual trust. Trust depends on communication, honesty, openness, consistency, reliability, and respect. When trust is high, team members can: avoid worrying about others" (in)actions, avoid stress, frustration, resentment, focus energies on tasks, ask one another for assistance, rely on member roles, talents, and skills. Orientation (procedural and interpersonal messages): getting to know one another, identifying skills, developing procedures and rules, building trust and loyalty. Formation (informational and interpersonal messages): defining roles and goals; developing cohesion through conflict.
