PSYC 1000 Lecture 9: Business Communications in a Changing World
Document Summary
Formal politeness and courtesy in behavior or speech. Social behavior lacking in civility or good manner. A rude or impolite attitude or behavior. Your attitude determines what you experience and how you succeed. The rule of law = the framework in society. Three factors contributing to incivility: limited socialization in schools, social media. Work performance decreases in an uncivil work environment. Civility begins with you, there is always continuous improvement. Civilit y c o m m o n g o o d. S e l f s a c r i fi c e f o r t h e. If you communicate effectively you can lead effectively. You must be able to be adaptive to be an effective communicator. Email is becoming increasingly popular, replacing formal written letters. Intranet sites (a computer network with restricted access, as within a company, that uses software and protocols developed for the internet) Disco employee news letter: pension and benefits information o.
