HTM 3120 Lecture Notes - Lecture 14: Hedrick Smith, George Mikes, Salad Bar

• School: University of Guelph
• Department: Hospitality and Tourism Management
• Course: HTM 3120
• Professor: Mark Holmes

Document Summary

So business is trying a trick or two to make lines seem shorter the new york times, september 25, 1988. An englishman, even when he is by himself, will form an orderly queue of one george mikes, how to be an alien . In the soviet union, waiting lines were used as a rationing device hedrick smith, Inevitability of waiting: waiting results from variations in arrival rates and service rates. Economics of waiting: economics of waiting: high utilization is purchased at the price of customer waiting. In competitive markets, excessive waiting can lead to lost sales: think of a full gas station, or a restaurant with a line out the door on a friday night. Consider the consumer a resource, make waiting productive (salad bar, dr. "s office medical questionnaire) or profitable (drinking bar). A queue is a line of waiting customers who require service from one or more servers (fitzsimmons et.