HROB 2090 Lecture Notes - Lecture 19: Absenteeism, Negotiation, W. M. Keck Observatory

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2090
• Professor: Thomas Sasso

Document Summary

Interpersonal conflict is a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Conflict often involves antagonistic attitudes and behaviours. A number of factors contribute to organizational conflict: The identification with a particular group or class of people. People develop a more positive view of their own in-group and a less positive view of the out-group . Attributing positive behaviour to your own group should contribute to your self esteem. When individuals or subunits are mutually dependent on each other to accomplish their own goals. Interdependence necessitates interaction and implies that each party has some power over the other. Interdependence does not always lead to conflict and it can be a good basis for collaboration through mutual assistance. Power: if dependence is not mutual, but one way, the potential for conflict increases. Status: status differences provide little impetus for conflict when people of lower status are dependent on those of higher status.