HROB 2090 Lecture Notes - Lecture 17: Psychological Safety, Jargon, Shared Belief

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2090
• Professor: Thomas Sasso

Document Summary

The process by which information is exchanged between a sender and a receiver. Interpersonal communication involves the exchange of information between people. The simplest prototype for interpersonal communication is a one-on-one exchange between two individuals. The model points out the complexity of the communication process and demonstrates a number of points at which errors can occur. Effective communication occurs when the right people receive the right information in a timely manner. Violating any of these three conditions results in a communication episode that is ineffective. There are a few basic issues about organizational communication: The chain of command refers to the lines of authority and formal reporting relationships in an organization. Under the system, three necessary forms of communication can be accomplished: Information that flows from the top of the organization toward the bottom. A vice president of production might instruct a plant manager to gear up for manufacturing a new product.