NURS 503 Lecture Notes - Lecture 3: Silent Treatment
26 Sep 2018
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Week 3: september 26, 2018 (regular class, ss 006) The 5 cs crucial conversations, credibility, communication, accountability, collaboration. Ihi module ps 104 teamwork and communication in a culture of safety. Lesson 3: basic tools and techniques for effective communication. Maxfield, d. , grenny, j. , lavandero, r. , & groah, l. (2011). The silent treatment: why safety tools a(cid:374)d checklists a(cid:396)e(cid:374)"t e(cid:374)ough. The silent treatment details the success and limitation of current safety tools. Most of these tools work by warning caregivers of potential problems. But warnings only create safety wen the caregiver who is warned is able to speak up and get others to act. Recommendations: establish a design team: make a small team that includes senior leaders, and opinion leaders among physicians, nurses and caregivers. This team will identify crucial movements, vital behaviors and strategies within each of the six sources of influence: identify crucial moments: there are times when everything goes wrong and it puts safety protocols at risks.
