NURS 200 Lecture 18: Managing Performance and Outcomes
4 Nov 2020
School
Department
Course
Professor
Document Summary
Continuous quality improvement: systematic process used to improve outcomes based on the user"s needs (ultimate goal: to satisfy the customer) Focuses more on doing the right thing. Assesses work performance rather than the process. Opportunities developed by focusing on the work process. Should not focus on perfection, rather it should focus on doing better. Plan-do-study-act: what is trying to be accomplished, how will we know if there is improvement, what changes will result in improvement? encourages ongoing quality improvement. Too many inspections or checks for errors. P: plan the process and data collection. A: act to gain by adopting, adjusting or abandoning. Benchmarking: continued and collaborative discipline of measuring and comparing the results of key work processes. Sentinel event: unexpected incident related to a system or process deficiencies, leading to patient harm or death. Determines what led to the individual needing healthcare. Control chart: compares data from average of expected outcomes.
