SWRK 2001H Lecture Notes - Lecture 3: Active Listening, Eye Contact, Collective Ownership
2 Feb 2018
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Attentive to the different aspects of communication (vocabulary, body language, listening) Thoughtful about the impact on the audience. Reflection: simple reflections (healy calls this parroting or paraphrasing, reflecting of emotion. Ex. someone who has multiple assignments due on the same day, cant sleep at night etc. response (cid:1688)you must be feeing very stressed(cid:1689: complex reflection (healy would call this a form of facilitation) Try it: turn to your neighbour, soler body language, ask an open ended question about their week, use a reflection of what they tell you, (cid:1688)so what i"m hearing is (cid:1689) Why is active listening important: you more fully understand, your get a picture of their viewpoint. Swrk2001 week 3: you build confidence in the speaker, you develop trust. Ex. including appearance: tattoos, hair style: how to handle being a (cid:1688)young(cid:1689) worker. Similar life experiences to personally relate to them. If you"re too empathetic it might come across as fake.
